Refund policy

For items and products:

Article 1 – Damaged products:

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at +0091 999 5575 222 or email us at info@ondelfrance.com mentioning your Order ID. We will ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.

Article 2 – Repayment terms

All refunds will be processed within 2-3 working days of receiving returned product. It will remain the customers responsibility to return the product in unused condition. There should not be any signs  of wear and tear on the products  to be eligible for a refund.


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